Sentinel wants to help your organization streamline IT operations and achieve end-to-end digital transformation through the single, unified solution of ServiceNow.
ServiceNow is a cloud-based platform that aims to grow employee productivity and reduce IT complexity through the enhancement and automation of digital workflows. Primarily an IT service management (ITSM) solution for enterprise organizations, it breaks down the silos between departments and provides the infrastructure needed to develop, run, and manage applications. Data collection, storage, automation, reporting, projects, and service tickets (cases) all become interconnected within an interface tied to each user based on their personal preferences and role within the organization. The ServiceNow platform is available via a number of different channels, so users can access information, make changes, and submit requests securely from anywhere on any device.
ServiceNow was designed using ITIL principles, which aligns IT services with the overall needs and goals of an organization.
Sentinel uses the ServiceNow portal to provide support and additional services to our customers and employees. This includes the ability to troubleshoot issues through ServiceNow’s virtual agent and extensive knowledge base tools rather than dealing with the complicated process of creating a service ticket/case. ServiceNow can also maintain a catalog of employee skill sets, so when an issue arises that requires a new case to be submitted, the task can be automatically assigned to the person best equipped to handle it.
If your organization already has ServiceNow deployed within your environment, Sentinel’s version can communicate and share with yours to ensure that all details and changes made remain uniform and up-to-date. Customers will soon have the ability to order or request products, solutions, and services from Sentinel through the ServiceNow portal, as well as set up automated purchase approvals by administrators in accordance with budget requirements.