Sentinel has been specializing in technology maintenance and repair since the company was founded in 1982.
That extensive experience enables us to offer high quality, reliable support for a diverse array of products and solutions from Cisco, Microsoft, HP, IBM and many other leading technology manufacturers.
Some key features of Sentinel’s Maintenance and Support services include:
- A single support source able to provide full service solutions for a wide variety of industry-leading vendors and technologies
- State-of-the-art distribution capability with a multi-million dollar parts inventory
- Experienced technicians and customer service personnel available 24/7/365 for immediate response to any problems
Cisco Support - Sentinel HANS™ and HANS™ with Cisco PSS
Sentinel’s High Availability Network Support (HANSTM) and HANSTM with Cisco PSS keep your Cisco network performing at optimal levels through active monitoring, maintenance and rapid repairs. As a charter member of Cisco’s Partner Support Services program, our experienced and certified technicians have access to all the tools and resources required to handle any maintenance and modifications to Cisco environments, including software updates and bug fixes.
The best way to ensure your IT infrastructure stays healthy is through routine monitoring and maintenance. Sentinel’s highly trained staff, state-of-the-art facility and decades of outstanding customer service are just a few of the factors that make us an ideal maintenance and support solution for your business. We offer flexible maintenance contracts structured to fit your company’s specific needs no matter how diverse they might be, so your IT staff can better focus on advancing business objectives and driving productivity.
Sentinel's maintenance and support team is backed by a massive inventory of parts and supplies valued at more than two million dollars. Furthermore, our partnerships with many industry leading technology vendors helps significantly boost our purchasing power and enables us to offer the highest level of service at the lowest possible price.
Customer Service Center
Located at our corporate headquarters in Downers Grove, IL, Sentinel’s state-of-the-art Customer Service Center (CSC) is available 24 hours a day, 7 days a week, 365 days a year to handle your company’s maintenance and support needs.
When a service request is placed, one of Sentinel’s qualified technical consultants is immediately notified and begins working to quickly and effectively resolve your issue according to our standard call tracking and escalation procedures. Sentinel’s highly customizable Contact Center application helps the CSC tailor every response to meet your unique requirements, which allows us to deliver the highest level of performance standards and reporting capabilities.
Complete Site Audit
As part of our Full Maintenance Service, Sentinel performs a full on-site audit to document all of the hardware and systems to be included in the maintenance contract. Each covered device is logged by system brand, model number and serial number, and then affixed with a bar code so our technicians can properly identify and track it.
All members of Sentinel’s support team undergo rigorous training and manufacturer-mandated certification testing before they are authorized to provide service on products from any vendors we work with.
Some of the manufacturers whose products Sentinel can provide in-warranty and out-of-warranty support for include:
- Cisco Direct Value Added Reseller
Sales & Support Certified
- IBM and Lenovo