Let Sentinel be your partner through every stage of the technology lifecycle, to help make it easier than ever for your organization to transform its environment in ways that stimulate business productivity, growth, and innovation.
The process of adopting, integrating, and maintaining a new solution in your environment can be quite complicated and a drain on the time, money, and resources of your organization. It's a lot to invest, particularly when you're not always sure if the benefits you’ll receive in return will be worth all the effort in the end. Sentinel's Lifecycle solutions lend our expertise to simplify this process, so you can reduce the burden on your IT department, optimize the technology within your environment, and focus on achieving critical business goals for the future.
The primary goals of Sentinel’s Enterprise Lifecycle Services are to maximize the value of your technology investments while lowering costs and maintaining compliance. This is accomplished through four distinct phases: Advise, Engage & Implement, Adopt, and Optimize. We stay connected with your team throughout the entire life of a solution – from its initial conception to deployment to integration to management and ongoing support – until you’re ready for the next great innovation.
Sentinel's High Availability Network Support (HANS™) delivers comprehensive maintenance, diagnostic, and repair services to enhance Cisco Smart Net Total Care and ensure all of your covered Cisco solutions have the highest levels of accessibility and performance. Our service team is comprised of Cisco Certified in-house technical specialists working in tandem with certified field support technicians to deliver complete and responsive service.
Sentinel’s Customer Service Center is a 24x7x365 operation and single source responsible for providing direct tech support for your organization’s employees and their devices. When a service request is submitted online or over the phone, our representatives engage the appropriate teams and engineers to remediate the issue as quickly as possible.