Sentinel’s extensive experience and long-standing partnerships with leading technology vendors enable us to deliver the best support service across all varieties of equipment and environments.
No IT infrastructure is immune from problems, no matter how closely it is monitored and maintained. Equipment breaks. Software errors occur. Networks go down. These sorts of issues can have a serious impact on business, resulting in a loss of productivity, time and money. Sentinel offers a range of support services to ensure your environment is properly maintained and remains highly available.
Sentinel’s High Availability Network Support (HANS™) is a single source solution for all of your technical repair needs and, when combined with a manufacturers support agreement, provides a high-touch enhancement to the support delivery model. All customers have access to our Customer Service Center, where representatives and technicians are available 24 hours a day, 7 days a week to quickly and effectively help restore your system.
As a charter member of Cisco’s Partner Support Services Program, Sentinel has been approved to provide front line support for all Cisco environments. Our staff is also certified to offer support for products from many other leading technology manufacturers including Citrix, Lenovo, IBM, HP, Apple, Toshiba and more. Combine all that with our multi-million dollar parts inventory, and Sentinel is more than equipped to assist with your entire IT environment no matter the vendors, platforms or devices in need of repair.