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Unified communications help companies contend with growing communication complexity and increasingly mobile workers who now work everywhere. By joining disparate networks carrying voice, data and video traffic into a single unified network, businesses can enable new applications, increase productivity and lower operational costs. A truly unified communication system ensures that information reaches recipients quickly through the most appropriate medium, regardless of where they are working or what device they are using. This results in more efficient decision-making, and cost savings through personal productivity improvements and higher customer satisfaction through increased accessibility.
Sentinel Technologies features Cisco Unified Communications solutions that leverage the network as a platform for integrating communications with business processes. These systems drive business productivity and profitability with:
- Instant connections: IP phones, unified clients, soft phones, and mobile unified communications give employees access to services everywhere there is a network connection.
- More effective communications: Tools such as instant messaging, presence, mobility, preference, and unified messaging streamline communications and allow users to choose how, when, and where they can be reached.
- On-demand collaborations: User-controlled audio, Web and video conferencing integrated into an Outlook calendar eliminates communication bottlenecks and facilitates collaboration across every workspace.
- Managed solutions through Cisco Webex: Flexible and easy-to-use solutions allows organizations to enjoy a feature rich communications environment without the burden of management and administration that premise based networks require.
- IP based Contact Centers: The latest in communication capabilities to ensure your organization delivers world class customer service. With features such as caller id/profile matching, advanced voice portal, web chat and skills based routing, companies can deliver a rich user experience.
- Security: The extension of consistent and comprehensive security standards throughout the enterprise helps companies minimize risks and vulnerabilities
- Management tools: Sentinel's IP Watch or CiscoWorks tools ensure the network can be proactively monitored and managed, resulting in high availability.
- Streamlined workflows: Integration of Unified Communications functionality directly into business processes such as enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM), allow companies to transform processes and build bottom line benefits that are an order of magnitude greater than personal productivity improvements alone.
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