To achieve optimal performance levels, your IT infrastructure requires a team of experts dedicated to providing constant monitoring and maintenance.
Sentinel Technologies has been delivering high quality managed services solutions for over 20 years. The breadth of our skills allows us to relieve you of the burden of supporting, managing, operating and optimizing today's highly complex, integrated multi-vendor and multi-platform environments. This frees up your internal resources the ability to concentrate on those activities that enable the most critical business.
Sentinel Managed Services provides customers with peace of mind knowing the network is being monitored by professionals 24 hours/day, 7 days/week. Through years of experience in working with network operations centers, Sentinel has developed a unique and well-rounded perspective on how to provide value through monitoring services. It’s not just dials, graphs and trend lines – the real value lies in avoiding outages and minimizing the impact if an outage occurs.
Sentinel will monitor the health and performance of the network to ensure devices, circuits, bandwidth, servers and applications are performing as expected. Sentinel’s 24x7 technical staff will quickly detect, diagnose, and resolve system outages and performance issues. Our offerings include:
Sentinel remote diagnosis and remote repair capability
Sentinel leverages remote tools to ensure service is delivered quickly and efficiently.
Carrier Incident Handling
Sentinel will work with carriers on resolving circuit issues. A letter of authorization and circuit information will need to be provided.
Sentinel will automatically back up configurations on network devices. Nightly config backups, Change Reports, and Compliance Reports are available in the web console.
Sentinel Complete Restore
Sentinel stores the backed up configurations for system restoration to ensure complete functionality and minimal downtime in the event of an outage.
Sentinel Continuous Effort
Service extends beyond hours of coverage window when necessary.
Sentinel End-To-End Problem Management
Sentinel will provide management services and if requested will act as the customer's agent in attempting to resolve issues with other vendors/suppliers.
On-Site Engineering Remediation
Sentinel will go on-site to completely repair or troubleshoot the problem when necessary. This requires proper contracts for remote sites outside of Sentinel’s direct support locations.
Sentinel will provide resources to administer customer systems on a 24x7x365 basis. Unlimited Move, Add and Changes are included to assist with your day to day administration.
Preventative Maintenance and Patching
Manufacturer releases are important for staying up to date with critical software and security patches. Sentinel will install updates to the systems on a quarterly basis or as needed.
Review Meetings and Reporting
Sentinel Quality Compliance team can host review meetings to review ticket and monitored data and help identify any environment trends or capacity. Additionally, automated reporting will show an executive view into the performance, availability, usage, and inventory of your environment.
Performance Collection and Trending
Sentinel will track and analyze performance statistics to ensure all the elements of the network infrastructure are properly sized. Any performance issues will be resolved by the Sentinel team.
Immediate leverage of HANS Maintenance Contracts
Efficient and prompt response and remediation when maintenance contracts are in place.