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Sentinel- well known as a top network integrator- was founded over 25 years ago as a maintenance and technology repair company. A key advantage to our highly regarded support services is our ability to leverage the experience we have accrued over the past 20+ years to offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises. A professional staff, state-of-the-art facility, a multi-million dollar parts inventory and a commitment to customer satisfaction deliver reliable service 24 hours a day, 7 days a week. Sentinel supports products from the following vendors:
Servers
HP/Compaq
IBM
Dell
Gateway |
Printers
HP
Lexmark |
CPU's
IBM
ES, RS & AS series
HP
9000 Series D,G, H, I, K, L,
T and V class
Sun
4M/D/U
SPARC ULTRA
Netra, Enterprise |
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Desktops
HP/Compaq
IBM
Dell
Gateway |
Plotters
HP |
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IP Communications
Cisco |
Hubs
Cisco |
Switches
Cisco |
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Routers
Cisco |
SANs
EMC* |
Power and Infrastructure
APC* |
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| *Manufacturer Authorized Services Fulfillment Partner |
Maintenance Contracts
Sentinel has long been recognized as a premier provider of maintenance and support services. A highly-trained professional staff, a state-of-the art facility, a concentration of network systems service resources and a commitment to customer satisfaction are cornerstones in delivering reliable service for your LAN/WAN and telephony environments - 24 hours a day, 7 days a week. Leveraging the experience we have accrued over the past 25+ years, we offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises while providing the fast response and restore times demanded by today's business critical systems.
Parts Inventory
Sentinel's support team will be backed up by one of the largest logistical infrastructures in the independent service industry. In addition, Sentinel has parts and supplies valued at over $2,000,000. Furthermore, the critical mass, which our company has locally along with our purchasing power, and the resulting synergies give, Sentinel the unique ability of providing the highest level of support at the lowest possible price.
Customer Service Center
For over 25 years Sentinel has owned and operated a fully automated and computerized Customer Service Center (CSC) . Located in our corporate headquarters in Downers Grove, Il., Sentinel employees man this state-of-the-art facility twenty-four (24) hours a day, seven (7) days a week, 365 days a year.
When a service call is placed, a qualified technical consultant is notified and assigned to your service needs and the service ticket follows Sentinel's standard call tracking and call escalation procedures. By leveraging our highly customizable Contact Center application, the CSC provides a diverse set of options for call handling, tracking, routing and escalation that are tailored to our client's requirements. The efficiency and experience of our CSC operation is one of the many reasons we are able to provide the highest level of performance standards and reporting capabilities to meet our customer's needs.
Complete Site Audit
As part of our Full Maintenance Service, Sentinel will perform a complete site audit to document all of the systems to be included in the maintenance contract. The documentation will include system brand, model number, and serial number. The same audit and documentation will be performed on monitors and printers. Each audited device will be labeled with a bar code to identify the device as maintenance covered by Sentinel. This bar code will also ensure accurate tracking of the device or system.
Company Certifications
Sentinel has obtained the technical certifications and manufacturer authorizations to support many industry leading vendors products by completing the training and testing required by each company. In the Support Solutions arena, below are a sampling of the manufacturers whose products we can provide in-warranty and out-of-warranty support.
Our Certifications and Parterships Include:
- Cisco Gold Direct VAR Partner
- Compaq Gold Partner
- Citrix Gold Partner
- Sales & Support Certified - IBM and Lenovo
- Sales & Support Certified - HP
- Support Certified - Dell
- Support Certified - Gateway
- Support Certified - Lexmark
- Support Certified - Toshiba
- Support Certified - Apple
Sentinel High Availability Network Support (HANS)
Sentinel Technologies, Inc. offers an enhanced level of support to supplement Cisco's Smartnet. Sentinel's High Availability Network Support is designed to keep your Cisco network at the highest level of availability by ensuring that your network is monitored and repaired in a timely and comprehensive manner. From initial problem notification through complete restore, Sentinel takes an active role in ensuring the high availability of your network.
Highlights of Sentinel's HANS offering are as follows:
- Sentinel Customer Service Center first call - all calls placed to, monitored by and escalated by Sentinel.
- Sentinel complete restore - reload/configure system components with customer supplied back-up as required to ensure complete functionality.
- Sentinel continuous effort - service extends beyond hours of coverage window when necessary.
- Sentinel "no fault" troubleshooting - perform fault isolation and anomaly identification for problems caused by carriers, environment, or other manufacturers equipment (does not include problems caused by customer).
- Sentinel end-to-end problem management - Sentinel will provide maintenance management services and, if requested by customer, will act as the customer's agent in attempting to resolve issues with other vendors/suppliers.
- Priority Access to Cisco TAC - as a Cisco Gold Partner, Sentinel receives priority service when accessing Cisco TAC.
- Sentinel remote diagnosis and remote repair capability - Sentinel leverages remote tools to ensure service is delivered quickly and efficiently.
- Sentinel IP Watch - proactive monitoring though Sentinel's IP Watch appliance for contracts exceeding $50,000 annually
- Loaner Equipment Availability - Sentinel will supply loaner equipment on a best effort basis in emergency situations for non-core network equipment
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